National MHPOD site related FAQs
Am I eligible to access MHPOD?
Yes, everyone is eligible to access MHPOD
I have forgotten my password, can you resend it to me please?
MHPOD has an automated password retrieval system that can email you a special "one time" web
link that will allow you to login and reset your password. Click the "I forgot
my password" link on the login page to initiate this process.
If you can't remember your username and password and you no longer have access to the email
account you used to register with MHPOD, then unfortunately you will need to
create a new account. In order to ensure the security and privacy of our users
we can't manually reset the password if we don't have a way to verify your
access to the account.
How do I get a certificate when I have completed a topic?
In the menu on the left hand side of the interface, there is an option titled "Progress
Report". If you click this menu item you will be shown a list of courses that
you have completed. From here you can choose to Print the report, download it
as a PDF or email it as a PDF attachment to an email address of your choosing.
Can I use MHPOD for CPD?
If you're interested in using MHPOD for CPD, it is best to speak directly to your
employer or relevant professional organisations that run CPD programs.
I can't log in
If you can't login and it's not due to forgetting your password (if it is related to your
password, please see "I have forgotten my password, can you resend it to me
please?"), send us an email with as much information as possible about the
issue you're facing and we'll do our best to help.
What does "Authentication Header Missing" or "Authentication algorithm not supported"
If you see this, try connecting to mhpod
over HTTPS (https://www.mhpod.gov.au). If the error remains then this
is most likely an issue to do with the government or company network your
computer is connected to. Here is some information to pass onto your IT team.
MHPOD uses 2 HTTP Headers during login: "WWW-Authenticate" and
"Authorization". Together these form the basis of what is commonly
referred to as "Basic Authentication".
When the user tries to login, the server sends the browser the
"WWW-Authenticate" header which includes the encryption key that the
browser then uses to encrypt the username and password before sending the
credentials to the server in the "Authorization" header (normally
basic authentication is unencrypted but MHPOD encrypts the credentials using
strong RSA encryption).
If you are seeing the error message "Authentication Header Missing" or "Authentication
algorithm not supported" then one or other of these headers is being stripped
from the browser request or the server response, most probably by a company
firewall or proxy, but it's also possible to configure Microsoft Windows via
registry settings to strip these headers. It's not possible for an end user to
accidentally do this, it's an explicit policy by an IT department.
To access MHPOD from your current location you will need to get your IT department to
allow Basic Authentication. Alternatively you will need to access MHPOD from a
location that doesn't have these limits.
Why can't I open this topic on my phone/tablet?
Some of the earlier topics are only available in Adobe Flash format. You will need to use
a device/browser capable of displaying Adobe Flash in order to see these
Existing and new users residing in New South Wales
NSW Health clinicians are advised to remain on the existing http://hetionline.health.nsw.gov.au site that
will remain separate to the national site to access MHPOD modules and content
identical to the new national site. If you reside in NSW and do not work for
NSW Health, then you should register on the new national site.
What is MHPOD?
MHPOD is an evidence-based online learning resource for
people working in mental health. There are over 100 hours of material across 68
topics, written and produced in Australia. The topics range from recovery, to
legislation and dual disability. Each topic includes an overview, activity,
in-practice section, and resources such as checklists, templates, or links to
further information. The content of MHPOD is linked to the National Practice
Standards for the Mental Health Workforce.
Who is it for?
MHPOD is primarily designed for nurses, social workers, occupational
therapists, psychiatrists and psychologists working in mental health in
Australia. Workers in their first two years of practice in Australian clinical
mental health services may find it particularly useful. It is expected that
other people, including general practitioners (GPs), consumer workers, carer
workers, Aboriginal health workers, and other allied health workers will also
find it useful.
How was it developed?
MHPOD has been funded by the Commonwealth government and all
states and territories. The aims of the project include supporting the mental
health workforce, and improving access to evidence-based educational programs.
The content has been written by the Psychosocial Research Centre at the
University of Melbourne and North WestMental Health. The content is
periodically reviewed, and updated to reflect current practice and standards,
as well as enhance the range of topics and accessibility.
The production and overall delivery of MHPOD has been
undertaken by CADRE Design in Sydney, who provide all technical support for the
hosting site and report back to the national project and contract manager
located within the Department of Health and Human Services in Melbourne. The
broad project team, like the workforce, is multidisciplinary and located
throughout Australia. Quality assurance has been undertaken by an expert group
including consumer and carer representatives, clinicians and academics, who
continue to shape and steer MHPOD.
Is it an effective learning
A pilot of ten MHPOD topics was undertaken during 2010 at
eleven mental health services around Australia. The pilot was evaluated by the
Centre for Health Programs, Policy and Economics at the University of
Melbourne. The evaluation found that the majority of users rated the content of
the ten topics as relevant or extremely relevant to their current role.
Over 90% of participants indicated that their knowledge had
increased because of their participation in the MHPOD pilot, and over
three-quarters indicated that participation had increased their skills and
confidence. The increase in knowledge was statistically significant.
Professional Certificate in Mental Health Practice
The Professional Certificate in Mental Health Practice is the
first university accredited online professional development course for mental
health workers in Australia that is specifically linked to the National
Practice Standards for the Mental Health Workforce and incorporates the online
content of the Mental Health Professional Online Development (MHPOD), with
additional assessments. This professional certificate is for eligible students
enrolled through the University of Melbourne.
Professionals currently working in the field of mental health
or those working in organisations where mental health issues are prevalent may
find this course of interest. This may include those with backgrounds in
nursing, social work, occupational therapy and other allied health fields,
psychology and psychiatry, as well as general practitioners and those working
in the non-government services provided for people with mental health problems,
emergency services and other organisations.
For further information and to register your interest, please