National mental health strategy

National MHPOD site related FAQs

Am I eligible to access MHPOD?

Yes, everyone is eligible to access MHPOD

I have forgotten my password, can you resend it to me please?

MHPOD has an automated password retrieval system that can email you a special "one time" web link that will allow you to login and reset your password. Click the "I forgot my password" link on the login page to initiate this process.

If you can't remember your username and password and you no longer have access to the email account you used to register with MHPOD, then unfortunately you will need to create a new account. In order to ensure the security and privacy of our users we can't manually reset the password if we don't have a way to verify your access to the account.

How do I get a certificate when I have completed a topic?

In the menu on the left hand side of the interface, there is an option titled "Progress Report". If you click this menu item you will be shown a list of courses that you have completed. From here you can choose to Print the report, download it as a PDF or email it as a PDF attachment to an email address of your choosing.

Can I use MHPOD for CPD?

If you're interested in using MHPOD for CPD, it is best to speak directly to your employer or relevant professional organisations that run CPD programs.

I can't log in

If you can't login and it's not due to forgetting your password (if it is related to your password, please see "I have forgotten my password, can you resend it to me please?"), send us an email with as much information as possible about the issue you're facing and we'll do our best to help.

What does "Authentication Header Missing" or "Authentication algorithm not supported" mean?

If you see this, try connecting to mhpod over HTTPS ( If the error remains then this is most likely an issue to do with the government or company network your computer is connected to. Here is some information to pass onto your IT team.

MHPOD uses 2 HTTP Headers during login: "WWW-Authenticate" and "Authorization". Together these form the basis of what is commonly referred to as "Basic Authentication".

When the user tries to login, the server sends the browser the "WWW-Authenticate" header which includes the encryption key that the browser then uses to encrypt the username and password before sending the credentials to the server in the "Authorization" header (normally basic authentication is unencrypted but MHPOD encrypts the credentials using strong RSA encryption).

If you are seeing the error message "Authentication Header Missing" or "Authentication algorithm not supported" then one or other of these headers is being stripped from the browser request or the server response, most probably by a company firewall or proxy, but it's also possible to configure Microsoft Windows via registry settings to strip these headers. It's not possible for an end user to accidentally do this, it's an explicit policy by an IT department.

To access MHPOD from your current location you will need to get your IT department to allow Basic Authentication. Alternatively you will need to access MHPOD from a location that doesn't have these limits.

Why can't I open this topic on my phone/tablet?

Some of the earlier topics are only available in Adobe Flash format. You will need to use a device/browser capable of displaying Adobe Flash in order to see these topics.

Existing and new users residing in New South Wales

NSW Health clinicians are advised to remain on the existing site that will remain separate to the national site to access MHPOD modules and content identical to the new national site. If you reside in NSW and do not work for NSW Health, then you should register on the new national site.


General FAQs

What is MHPOD?

MHPOD is an evidence-based online learning resource for people working in mental health. There are over 100 hours of material across 68 topics, written and produced in Australia. The topics range from recovery, to legislation and dual disability. Each topic includes an overview, activity, in-practice section, and resources such as checklists, templates, or links to further information. The content of MHPOD is linked to the National Practice Standards for the Mental Health Workforce.

Who is it for?

MHPOD is primarily designed for nurses, social workers, occupational therapists, psychiatrists and psychologists working in mental health in Australia. Workers in their first two years of practice in Australian clinical mental health services may find it particularly useful. It is expected that other people, including general practitioners (GPs), consumer workers, carer workers, Aboriginal health workers, and other allied health workers will also find it useful.

How was it developed?

MHPOD has been funded by the Commonwealth government and all states and territories. The aims of the project include supporting the mental health workforce, and improving access to evidence-based educational programs. The content has been written by the Psychosocial Research Centre at the University of Melbourne and North WestMental Health. The content is periodically reviewed, and updated to reflect current practice and standards, as well as enhance the range of topics and accessibility.

The production and overall delivery of MHPOD has been undertaken by CADRE Design in Sydney, who provide all technical support for the hosting site and report back to the national project and contract manager located within the Department of Health and Human Services in Melbourne. The broad project team, like the workforce, is multidisciplinary and located throughout Australia. Quality assurance has been undertaken by an expert group including consumer and carer representatives, clinicians and academics, who continue to shape and steer MHPOD.

Is it an effective learning resource?

A pilot of ten MHPOD topics was undertaken during 2010 at eleven mental health services around Australia. The pilot was evaluated by the Centre for Health Programs, Policy and Economics at the University of Melbourne. The evaluation found that the majority of users rated the content of the ten topics as relevant or extremely relevant to their current role.

Over 90% of participants indicated that their knowledge had increased because of their participation in the MHPOD pilot, and over three-quarters indicated that participation had increased their skills and confidence. The increase in knowledge was statistically significant.

Professional Certificate in Mental Health Practice

The Professional Certificate in Mental Health Practice is the first university accredited online professional development course for mental health workers in Australia that is specifically linked to the National Practice Standards for the Mental Health Workforce and incorporates the online content of the Mental Health Professional Online Development (MHPOD), with additional assessments. This professional certificate is for eligible students enrolled through the University of Melbourne.

Professionals currently working in the field of mental health or those working in organisations where mental health issues are prevalent may find this course of interest. This may include those with backgrounds in nursing, social work, occupational therapy and other allied health fields, psychology and psychiatry, as well as general practitioners and those working in the non-government services provided for people with mental health problems, emergency services and other organisations.

For further information and to register your interest, please email


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